Apple is dealing with calls from France to halt iPhone 12 sales and issue a recall due to concerns about radiation standards. While Apple disagrees with these accusations, other European countries are also expressing similar concerns. In response, Apple has reportedly instructed its employees to remain silent about the radiation levels of the iPhone 12.
According to a report by Bloomberg, Apple has advised its tech support team not to provide any information when consumers inquire about radiation risks. Employees have been instructed to respond with “we have nothing to share” and to emphasize that phones cannot be returned or replaced after two weeks of purchase. The guidance also states that all Apple products undergo rigorous testing to ensure safety.
France’s digital and telecommunications minister has warned Apple that iPhone12 devices exceed legal limits for radiation exposure. The country has urged the company to release a software update to reduce radiation levels emitted by the iPhone 12. Failure to do so may result in the device being banned in France.
In response, Apple maintains that the device has undergone thorough safety tests, assuring consumers of its safety. However, France remains concerned about individuals who have already purchased the iPhone 12. In addition to France, consumer rights groups in Germany and Spain have expressed concerns about the radiation levels of the iPhone 12. Belgium’s regulator is also reviewing potential health risks associated with the device.
The iPhone 12 was announced in October 2020 and included four different versions: iPhone 12 mini, 12, 12 Pro, and 12 Pro Max. Although Apple no longer sells these models officially, they are still available through other retailers.