Netcracker Expands Partnership with Microsoft to Support GenAI Telco Solution

Netcracker Technology has announced its expanded partnership with Microsoft to support its recently launched GenAI Telco Solution. The solution utilizes generative AI technology to deliver value to the telecom industry. Netcracker’s GenAI Telco Solution incorporates OpenAI’s ChatGPT through Azure OpenAI Service, leveraging telecom data and knowledge to create high-value use cases.

By enriching ChatGPT with real-time telecom data and knowledge from operators’ BSS/OSS and data analytics platforms, Netcracker aims to increase productivity and enhance the customer experience in all areas of telecom business. The combined offering provides communication service providers (CSPs) with market-ready solutions that can significantly improve call center efficiency, increase employee productivity, drive sales conversions, and make recommendations for new offerings.

Shawn Hakl, Vice President Azure for Operators at Microsoft, expressed excitement about the power of generative AI and its potential to deliver high-quality customer experiences to CSPs. Netcracker’s choice of Microsoft Azure OpenAI Service as the foundation for its solution is expected to bring lower costs, improved care quality, and personalized interactions to their customers.

Bob Titus, CTO at Netcracker, highlighted the goals of CSPs to achieve higher productivity and exceptional customer care. With the GenAI Telco Solution and Microsoft’s collaboration, customers can enhance service quality, reduce operational costs, improve retention, and thrive in a hyper-competitive landscape.

Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, helps service providers globally transform their businesses to thrive in the digital economy. By building digital ecosystems, anticipating customer requirements, and delivering a digital-first experience, service providers can accelerate innovation, expand into new markets, and become disruptors in the 5G era. Netcracker’s innovative solutions, including the Netcracker Digital Platform, assist in achieving digital transformation goals, driving telco to techco evolution, and realizing business growth and profitability. For more information, visit