Netcracker Technology has launched its GenAI Telco Solution, which brings the benefits of generative artificial intelligence (GenAI) technology to the telecom industry. This solution allows communications service providers (CSPs) to utilize their telecom data and knowledge in a controlled and secure manner to benefit their customers, partners, and their own businesses.
The GenAI Telco Solution offers support for various telco-centric scenarios including care assistant, agent partner, sales assistant, catalogue assistant, and digital operations technician. Protecting confidential telco data is crucial, and the telco business itself requires new techniques to fully leverage the transformational capabilities of GenAI models. Furthermore, the constantly changing nature of telco data presents challenges for operators to utilize real-time data effectively.
Netcracker has combined its expertise in telecom IT with AI technology improvements to develop the GenAI Telco Solution. It consists of a GenAI Telco Platform that enables building, testing, and optimization of telco-focused scenarios such as customer care, business operations, sales, and network operations. The solution also includes a GenAI Trust Gateway that integrates with the telco IT and data analytics environment, ensuring real-time personalized prompts, as well as obfuscating sensitive telco data to ensure security and accuracy.
Netcracker has integrated its solution with commercial GenAI models, providing a unified approach for CSPs to choose their preferred combination of public and private models based on their specific business needs and maximizing their return on investment. The company has also developed out-of-the-box use cases for different areas of the telco business to expedite adoption and achieve immediate benefits.
According to Roy Chua, founder and principal analyst at AvidThink Research, extracting value from telco data requires a deep understanding of the telecom business, which Netcracker’s GenAI Telco Solution can provide. This solution expands the scope and usability of generative AI technology across all telco domains while ensuring secure accessibility.
Bob Titus, CTO at Netcracker, states that their GenAI Telco Solution allows service providers to securely utilize their telco data and maximize its value using GenAI models and platforms. Addressing concerns regarding data privacy, security, and quality is crucial when leveraging enterprise telco data with GenAI, and Netcracker’s solution and library of interaction models enable service providers to generate tangible business value quickly.