Netcracker Introduces GenAI Telco Solution for Telecom Industry

Netcracker Technology has unveiled its latest offering, the GenAI Telco Solution, which brings transformative Generative AI (GenAI) technology to the telecom industry. This solution allows communications service providers (CSPs) to leverage their valuable telecom data and knowledge in a secure and controlled manner, providing exceptional benefits to customers, partners, and their businesses. The GenAI Telco Solution includes support for specialized telco-centric scenarios like Care Assistant, Agent Partner, Sales Assistant, Catalog Assistant, and Digital Operations Technician.

Netcracker combines its telecom IT domain expertise with AI technology innovations. The solution comprises a GenAI Telco Platform that enables the building, testing, and optimization of telco-focused scenarios, such as customer care, business operations, sales, and network operations. It also provides a GenAI Trust Gateway that integrates with telco IT and data analytics environments, ensuring real-time personalized prompts, data obfuscation for sensitive information, and maintaining high levels of security and accuracy.

This unified approach allows CSPs to select their preferred combination of public and private GenAI models to meet their specific business needs and achieve maximum return on investment. Netcracker has also developed powerful out-of-the-box use cases for each area of the telco industry to facilitate rapid adoption and quick realization of benefits.

Roy Chua, Founder and Principal Analyst at AvidThink Research, recognizes the complexity of the telco industry and the importance of understanding the entire telecom business to extract value from proprietary data. He believes that Netcracker’s GenAI Telco Solution will broaden the scope of generative AI technology and make it securely accessible across all telco domains.

Bob Titus, CTO at Netcracker, emphasizes the solution’s ability to securely tap into telco data and maximize the value of multiple GenAI models and platforms. He acknowledges the importance of addressing data privacy, security, and quality concerns when leveraging enterprise telco data with GenAI, and believes that their solution and library of interaction models enable service providers to generate tangible business value for their customers and internal operations quickly.