Amdocs Partners with PLDT and Smart Communications for Cloud Modernization

Amdocs, a leading provider of software and services to communications and media companies, has been selected by PLDT Inc. (PLDT) and its subsidiary, Smart Communications, Inc. (Smart), for their cloud modernization efforts on Amazon Web Services (AWS). This multi-year agreement will enable PLDT and Smart to achieve greater agility, efficiency, and scalability while enhancing the customer experience.

PLDT, a telecommunications and digital service provider in the Philippines, is modernizing its IT infrastructure to improve business agility and respond faster to market dynamics. Amdocs will play a crucial role in this transformation by migrating select business-critical systems and applications to AWS. The company will provide cloud strategy, planning consultancy, and cloud security and operations services while leveraging its new AI-driven cloud operations platform hosted on AWS.

By utilizing AWS’s cloud services, PLDT and Smart will benefit from elasticity, agility, automation, and performance. Additionally, AWS’s breadth and depth of cloud services will assist in building applications and managing infrastructure, allowing PLDT and Smart to focus on innovation and enhancing customer experiences.

Joseph Ian G. Gendrano, Chief Technology Officer at PLDT and Smart, stated that the collaboration with Amdocs aims to connect and empower Filipinos digitally, contributing to the country’s digitalization efforts. Emmanuel C. Lorenzana, Chief Transformation and Customer Officer at PLDT, emphasized that cloud migration is a crucial element in the company’s overall transformation agenda, providing agility and speed for innovations while enhancing the quality of customer experiences.

Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, highlighted the importance of modern, scalable cloud infrastructure for service providers to capitalize on the opportunities of 5G and beyond. Conor McNamara, Managing Director, AWS ASEAN, expressed excitement to work with Amdocs in empowering PLDT and Smart to modernize their infrastructure and deliver differentiated customer experiences.

This partnership between Amdocs, PLDT, and Smart demonstrates the growing trend among service providers to leverage the power of the cloud to enhance agility, improve customer experiences, and drive innovation. Amdocs will be showcasing its latest solutions at TM Forum Digital Transformation World in Copenhagen.

(Source: Amdocs)